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    • Return Policy

    Return Policy

    At Tubes N Things, we want you to be satisfied with your purchase. We understand that issues may arise from time to time, and we’re here to help. Please read our policy carefully before making a return.

    General Returns

    • Returns are accepted within 7 days of receiving your order.

    • All returned items must be in their original condition (unused and unopened, unless faulty).

    • A 17% restocking fee applies to non-faulty returns or items returned due to change of mind.

    • Shipping costs are non-refundable. Customers are responsible for return shipping unless otherwise agreed.

    Non-Returnable Items

    The following items cannot be returned under any circumstances once purchased:

    • Wire (once cut from the roll)

    • Grill cloth

    • Tolex / vinyl covering materials

    Please choose carefully when purchasing these items, as we are unable to accept returns or provide refunds for them.

    Vacuum Tubes – Faulty Item Policy

    Vacuum tubes are high-value, sensitive products that require thorough testing. Because of this, our return process for tubes differs from general products.

    • Faulty tube returns: If you believe a tube is faulty, it must be returned to us for inspection and testing before a refund, credit, or replacement can be issued.

    • Return shipping: Customers are responsible for return shipping. If preferred, we can issue a prepaid return label; the cost of this label will be deducted from your refund/credit if the tube is confirmed faulty.

    • Refunds/replacements: Refunds or replacements cannot be provided if the faulty tube is not returned.

    • Testing outcome: If our inspection shows the tube is in working order, the item will be returned to you and shipping costs will apply.

    • Damage disclaimer: Tubes that fail due to misuse, incorrect installation, or modification are not eligible for return, refund, or replacement.

    How to Lodge a Return

    • Contact us at info@tubesnthings.com.au within 7 days of receiving your order.

    • Provide your order number, item details, and a description of the issue.

    • We will provide return instructions or a prepaid label if requested.

    Processing Time

    Once we receive your return, please allow 5–7 business days for testing, processing, and issuing of your refund, credit, or replacement (if applicable).

    Questions?

    If you have any questions about this policy or need assistance, please contact us at info@tubesnthings.com.au.