Toggle menu
  • 0
  • Capacitors
  • Casters
  • Corners
  • Feet
  • Footswitch Boxes
  • Fuses
  • Grill Cloth
  • Guitar Parts
  • Handles
  • Hardware
  • Indicator Lights
  • Jacks & Plugs
  • Knobs
  • Piping
  • Potentiometer
  • Power Accessories
  • Reverb Tank
  • Speakers
  • Switches
  • Tolex
  • Upholstery Vinyl
  • Vacuum Tube Accessories
  • Vacuum Tubes
  • Vacuum Tubes NOS
  • Vents
  • Wire
  • Shop by Brand
  • Jensen
  • Celestion
  • Marshall
  • Eminence
  • RCA
  • Penn Elcom
  • All Parts
  • GENERAL ELECTRIC
  • Alpha
  • Fender
  • View all Brands

    • Return Policy

    Return Policy

    At Tubes N Things, we want you to be completely satisfied with your purchase. We understand that issues may arise from time to time, and we’re here to help. Please read our policy carefully before making a return.

    General Returns

    • Returns are accepted within 7 days of receiving your order.

    • All returned items must be in their original condition (unopened and unused, unless faulty).

    • A 17% restocking fee applies to non-faulty returns or items returned due to change of mind.

    • Shipping costs are non-refundable. Customers are responsible for the cost of return shipping unless otherwise agreed.

    Vacuum Tubes – Faulty Item Policy

    Vacuum tubes are high-value, sensitive products that require thorough testing. Because of this, our return process for tubes is different from general products.

    • Faulty tube returns: If you believe a tube is faulty, it must be returned to us for inspection and testing before a refund, credit, or replacement can be issued.

    • Return shipping: Customers are responsible for return shipping. If preferred, we can issue a prepaid return label; the cost of this label will be deducted from your refund/credit if the tube is confirmed faulty.

    • Refunds/replacements: Refunds or replacements cannot be provided if the faulty tube is not returned.

    • Testing outcome: If our inspection shows the tube is in working order, the item will be returned to you and shipping costs will apply.

    • Damage disclaimer: Tubes that fail due to misuse, incorrect installation, or modification are not eligible for return, refund, or replacement.

    How to Lodge a Return

    1. Contact us at info@tubesnthings.com.au within 7 days of receiving your order.

    2. Provide your order number, details of the item(s), and a description of the issue.

    3. We will provide return instructions or a prepaid label if requested.

    Processing Time

    Once we receive your return, please allow 5–7 business days for testing, processing, and issuing of your refund, credit, or replacement (if applicable).

    Questions?

    If you have any questions about this policy or need help with a return, please contact us at info@tubesnthings.com.au